Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Your item may be worn or used, without tags, and not in its original packaging, and it will still be accepted as long as it is within 60 days of purchase.

To start a return, you can contact us at cshapedcushion@chronicsolutiongroup.com. When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will be accepted and reconciled against our record to confirm purchase.

You can always contact us for any return question at cshapedcushion@chronicsolutiongroup.com.

 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received your return, and let you know when we initiate the refund. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.