FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We ship items as quickly as possible. Average shipping time is 5-7 days.
Tracking numbers update 3-5 days after your order ships. If you don't have a tracking number after 7 business days please contact us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 60 days to return it for a full refund. We will send you a return shipping label and instructions on how and where to send your package. Please include your name and order number on the returned parcels.
Please note: If your package is already in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm it. Once you double-check that the given address is wrong, kindly contact us so we can change the address to the correct one within 24 hours.  
How long does shipping take?
Shipping times vary, however, the average shipping time is 5-7 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you alleviate pain and discomfort. Please contact us and we will be happy to assist you in any way we can. To help us resolve your issue as quickly as possible, please provide your order number and a brief description of the problem when you reply.